Faq

What is OURTEAM11?

OURTEAM11 is one amongst the leading fantasy sports platforms in India with a user base of ten million+ users. OURTEAM11 allows users to earn real cash by mistreatment their skills and information for taking part in fantasy sports

How Do I Register?

The users will register on OURTEAM11 by filling a brief registration form accessible on the homepage of OURTEAM11 website. However, the users also can sign-up directly by using their Facebook or Google+ account.

Why can't I log in to my account?

The users may encounter sign-up issues because of various reasons. the primary reasons due to which the user may not be able to sign-up will embrace the user may be getting into incorrect email address or password. just in case the user has forgotten his/her password, there’s a Forgot password link out there below the log in option. By clicking on the Forgot password link, the user will be taken to a new webpage, wherein the user can reset his/her password by getting into his/her registered mobile number associated with OURTEAM11 can send an OTP. The user can enter the OTP sent by OURTEAM11 to reset his/her password.

Can I have multiple accounts on OURTEAM11?

No. A user is allowed to have just one account under its name with valid supporting documents on OURTEAM11. Please refer fair Play policy for more details.

Can I Update or Edit my Information?

The users can simply update/edit their information by logging into their OURTEAM11 accounts using their registered email address and password. Once logging into their OURTEAM11 account the users will edit/update their information by clicking on 'Edit Profile' on the bottom of the page. The users will be able to edit their basic information including name, date of birth and address however the users won’t be allowed to change, update/edit their email address, mobile number or team name once registered with OURTEAM11. .

I have Correct Username & Password but Still Can't Log in?

In case you're a registered and verified user of OURTEAM11, and are using the correct registered email address and mobile number but still can’t log in into your OURTEAM11 account, please reach out to us via the Contact us page.

Didn't get the confirmation email after Registration

In case you haven’t received any confirmation email from OURTEAM11 when registering with OURTEAM11 there might be two reasons:

  1. The mail sent by OURTEAM11 might have been marked as “Spam” and will have been sent to the Spam's folder of your mailbox. In such case, please check the Spam folder of your mailbox and mark OURTEAM11 as 'Not Spam', in addition add OURTEAM11 to your contacts in order to avoid any future inconvenience.
  2. The user might have mistyped his/her email address while registering with OURTEAM11. In such case, please reach out to us via our Contact us page.

I don't know much about cricket, can I still play at OURTEAM11?

The fantasy cricket services offered by OURTEAM11 are for everyone including people who don’t know a lot of about cricket. So, yes, you'll be able to play even if you don’t know much about cricket. in addition, the “How to Play” section of OURTEAM11 website can assist you in playing the game by briefing you about the playing techniques.

How do I play on OURTEAM11?

Follow these easy steps to play on OURTEAM11:

  1. Register/Log into OURTEAM11 when selecting your game.
  2. Click on the 'Create Team' button for the match you would like to join.
  3. create your team of eleven players (including a Captain & Vice-captain) among an allotted virtual budget of a hundred credits from all the players in the match
  4. Join for free or money contests of your choice. Money contests allow you to win money and need an entry fee, that we offer multiple payment options like Credit Cards, Debit Cards, Internet Banking and PayTM.
  5. Once the live match starts, your team starts earning points based on the actual performances of the players chosen by you. Final points, ranks, and winners are declared after completion of the match.

When will Fantasy Cricket begin on OURTEAM11?

Fantasy Cricket on OURTEAM11 starts as before long because the point in time for the match ends. The point in time (denoted by the count ticker) is typically one hour before the beginning of the match.

How do I choose my team?

After logging into your OURTEAM11 account, click on the 'Create Team' button for the match you would like to join. Create your team of eleven players (including a Captain & Vice-captain) within the virtual budget of a hundred credits from all the players in the match. For additional details, please visit our 'Help' section.

Can I modify my Fantasy Cricket team for future rounds?

Yes, you're required to create a new team for each match on OURTEAM11.

What if one of my chosen cricketers doesn't play in the round?

Choose your team carefully! Any player chosen by you who doesn't feature in the beginning eleven in the matches (included in the match) doesn't get any points.

How many players are required to create a team?

You need to pick out eleven players to form a team with a minimum of three bowlers, 3 batsmen, one all-rounder, and one wicket-keeper, whereas the other three players can be from any category. For additional details on possible team combinations, please visit our 'Help' section.

Can I select players from one side only?

A maximum of seven players can be select from each side, the remaining need to be from the opposite side

I’ve spent my entire budget before choosing all eleven players. how do I complete my team?

That’s the challenge! you need to create your team among the budget of a hundred credits given to you.

What is the use of a Captain in a team?

A true Captain leads by example! The player you choose to be your team’s Captain can earn a pair of times the points and also the Vice-captain you select can earn one.5 times the points for his performance. So, select wisely

When I make changes to my team, how long will it take for the changes to reflect?

The changes are instant! you can make unlimited changes to your team any time before the deadline hits for a match.

Can I edit my team during the round?

Come on, where’s the ability in that? you can create & edit your team only before the deadline, which is usually one hour before the beginning of the match. So, keep an eye on the ticker!

When do you update the squads for rounds on OURTEAM11?

The squads for matches featured on OURTEAM11 will keep getting updated until the deadline for that match as per the alerts received from our service providers. Keep checking for such updates until the deadline for the several matches.

How am I able to see my team's rank?

You can click on the match that you have created your team for, click on the Joined tab just above the contest options and then click on the 'Show' button to see the updated points and ranks for yourself and your opponents in that contest.

How am I able to change my team name?

Unfortunately, you can’t modify your team name once it's registered. select your team name wisely, it’s permanent.

How do I create multiple teams for the same match?

Multiple team option is enabled after creating your first team. You’ll be able to create multiple teams by clicking 'Create Team 2’ above your team on the contests page.

How many teams am I able to create for a single match?

You can create up to six separate teams for a single match.

Can I be part of the same contest using multiple teams?

You can be part of only 1 contest with one team. However, contests that display Multi-Entry on them enable you to join the same with multiple teams.

Can I select which of my teams can compete in a contest (Team 1 or Team 2) once joining?

Yes! You’ll be able to select your team in a contest (Choose Team one or Team two to compete) from the 'Joined contests' tab until the deadline.

How can I score points?

You will score points depending on how the players in your team perform in the live match. So, make sure you choose a winning combination to help you win! Check out our 'Fantasy Points System' section on the 'How to play' page to know more.

When do the scores get updated?

Points are usually updated in few minutes! The final points as well as your team's total and your rank are updated once the match is over. Winners are declared and Winnings are distributed only when our team verifies the points.

I have created my team before the deadline, therefore why hasn't my team got any points yet?

Points are awarded to your team only if the live match begins.

Which website do you refer to update the points?

We get our live score feed from reliable sources. All our points are usually calculated using this live feed. However, we can also refer to different scorecards and live score feed like governing bodies to correct and verify the score feed correct tabulation of points.

Will I get points for Man of the Match?

There are no points awarded for Man of the Match.

What happens once there's a tie between users? how can you distribute the prize?

When there's a tie between two or more than two users, the prize money is split equally between the users. However, only in the case of a 2-member contest, the complete amount is refunded to each user if their teams were identical, together with the Captain and Vice-captain.

Do I get points for a super Over in a Match?

We do not consider the Super Over on OURTEAM11. The runs/wickets scored by the players are not considered in their official records.

How can i cross check my team’s points?

You can cross check your points by clicking on the 'Fantasy Scorecard' link on the contests page. If you would like to cross check your team’s points with the points system again, visit our ‘Fantasy Points System’ section on the 'How to Play' page.

If a player is sent off by the umpires for misconduct in an international match, will he still score points on OURTEAM11 once he is back on the field?

Any player who is sent off by the umpires for serious misconduct governed by the ICC playing Conditions for International Matches (effective Sept twenty-eight, 2017) can score and retain points on OURTEAM11 according to our standard points system for his contribution during his time on the field. If the player is allowed to take the field later in the same match, he can once again be eligible to score points for the duration of his stay on the field.

What kind of contests can i join?

We’re spreading the field wide on OURTEAM11 where you'll join a bunch of contests like 2-member, 3-member, 5-member and 10-member contests (depending on the number of competitors in a contest). You can join money contests to win real cash and/or the free-to-play practice contests to hone your ability until you're assured to join money contests.

What are public contests?

This is where OURTEAM11 gets even more awesome! Public contests are open for all to join; whereas private contests allow you to invite & challenge your friends in the same contest. you can invite your friends by email or through Facebook. Only those who have the code to a private contest can join that contest.

How do I join contests?

To join contests, click on the 'Join Now' button below the particular contest you want to join.

What are money contests?

Cash contests are where you participate by paying an entry fee and compete with other users to win real money! The prize money is awarded to the user who has the highest points in the contest.

In a practice contest, you compete with other users for bragging rights. Unlike cash contests, there'll be no entry fee for this contest. A practice contest can assist you boost your fantasy cricket skill. Once you're assured with your selection skill, you can join cash contests.

How do i know if a contest has a single winner or more than one winner?

A contest with more than one winner or multiple winners will be denoted by the crown icon.

How many winners are going to be announced for contests with multiple winners?

The winners can vary for different contests. The number of winners in a contest will be shown by clicking on the 'Multiple Winners' link and this data will be disclosed as soon as the contest is made available to join.

How is the prize money distributed in case of multiple winners?

The prize money that every winner can receive is explained in detail on clicking the 'Multiple Winners' (M) link for that contest. Please note that taxes will be deducted as applicable on winnings above Rs. 10,000 as per government laws.

What happens if there's a tie between winners of a multiple winner contest?

In case of a tie between winners of a multiple winner contest for any position, the prize money for the winner's position and the immediately next winning position (if any), so forth in accordance with the quantity of tied winners, will be aggregated and shared equally among the tied winners. All other prize money will remain as per the winner's standing.

For example: If there are two winners tied for the first position, the sum of the first and second position prize money are going to be distributed equally between these two winners and the next highest scorer will be awarded the prize money for the third position. Currently, there aren't any tie breakers and therefore all teams who have scored equal points will be considered as tied for a position.

What happens if an ODI/T20 match is abandoned?

If the real match is abandoned fantasy match will be cancelled and therefore the entry fees will be refunded. This includes scenarios where the real match is abandoned without a single ball being bowled, as well as where the match is abandoned after it's started.

Notes:
If the real match contains a result (i.e., ends in a win to either team or a tie but not a "no result") even if not played out totally, we'll announce the results of the fantasy match as per the fantasy book points accumulated, except wherever a result or progression of a team in the tournament is a consequence only of (i) the results of a super Over or Bowl Out, (ii) the toss of a coin, (iii) prior results between or relative standings of the teams within the tournament, or (iv) any methodology apart from those envisaged by the official score revision rules (e.g., Duckworth Lewis Stern) applicable to weather-affected matches in the specific tournament. Where a fantasy match has been cancelled for the aforesaid reasons, or any other reasons as may be notified from time to time, the entry fees of all participants in such match will be refunded fully. For the sake of clarity, the scores of a super over shall not be tabulated for the aim of fantasy scorecard points under any circumstances.

What happens if a test match is declared as drawn?

If the real test match is declared as drawn with neither of the teams finishing a single inning, the fantasy match are going to be cancelled and the entry fees will be refunded.

If the real test match is declared drawn with either team (and not essentially both) finishing one inning, the fantasy match will be considered to have completed and the entry fees won't be refunded.

Notes:
An innings will be deemed to be completed if a batting team either declares or gets bowled out (i.e., loses 10 wickets) in such innings.

What if the contest doesn’t fill up with required number of participants?

In case of a money contest, the contest are going to be cancelled and the entry fee will be refunded to your account. but where’s the fun in that? thus, make sure to invite most friends to join the contest and fill the required slots!

What do I win in a practice contest?

You’ve need to pay a little money to win more cash in return. practice contests don't have any money prizes and are meant for those who want to achieve experience in playing and boost their skill.

What do I win in a money contest?

Real money! What will be better than that?

Why do ranks keep unsteady during a contest?

As the players perform in the real-life match, your team keeps earning points for your chosen players’ performances. The points status showing next to your total points indicates if the match is in progress or completed.

Can I get my friend(s) to join identical contest in which I’m playing?

There is nothing better than friends competing against each other in the same contest! That’s why we've got private contests wherein you will invite your friends through email otherwise you can share a unique code on your or Facebook wall to participate within the same contest.

Can I join future matches and contests in advance?

Considering the thrill and fervour of cricket fans, we have a tendency to permit our users to pre-select their teams for all the matches that are open on OURTEAM11 at any given purpose of your time.

Can I view other users' teams in a contest?

Sure! but to maintain the element of surprise, we have a tendency to permit users to look at other users’ teams only after the deadline hits. to view your opponent’s team, go to the ‘Joined contests’ tab for a match and click on your opponent’s team name. you can also track your competitors by downloading the details of other teams in that contest.

Can I join a contest in the middle of the series?

Of course, the beauty of the daily format is that you will join a contest in the middle of a series that's not yet closed (deadline has not passed) and have an equal opportunity of winning as everyone else.

Do I have to create a separate team for every contest?

Yes! You’re needed to form a separate team for every new contest.

How do you decide the winner of a contest?

The team which gets the highest points at the end of the match will be announced as the winner of that contest.

Why do you charge me a fee to enter a contest?

We charge a platform fee to access our amusement facilities for improving and maintaining the facilities, as well as awarding cash prizes.

However, the entry fee will be credited back to your OURTEAM11 account in case of cancelled matches due to abandoned matches. (Please check the FAQ for ‘What happens if a match is abandoned?’)

How can I learn if I win a money prize?

Ranks and points are going to be updated and displayed during and at the end of each match. If you win in any money contest, the winnings will be credited automatically to your OURTEAM11 account balance.

When can the winnings be distributed?

The winner declaration and crediting of the winnings to your OURTEAM11 account typically happens among a couple of hours once the match is completed. Our dedicated team manually verifies the fantasy cricket scorecard with our live cricket feed to make sure that the points and scores are properly updated after every match. This procedure will sometimes take a relatively very long time. only once we are sure that all points and scores are correct, the ultimate points are updated and winners are declared.

Does the amount in my Winnings Account have any expiry date?

If the amount in your Winnings Account isn't withdrawn to your bank account within 335 days from the date of credit, it'll be deposited automatically to your bank account that is on record with OURTEAM11, only if your OURTEAM11 account has verified by OURTEAM11. Just in case no bank account is provided otherwise you have failed to complete the verification for the OURTEAM11 account, the amount would stand forfeited by OURTEAM11. Hence it’s necessary that you simply get your OURTEAM11 account verified as soon as attainable. Please check our Terms & Conditions for detailed info on this aspect.

You can view, withdraw or deposit cash into your OURTEAM11 account anytime by going to “My Account”. Remember, you wish to get your account verified by us to withdraw money!

Don’t worry. This can be a one-time activity unless you wish to update your account details.

Your OURTEAM11 account is divided into three categories:

  1. Unutilized: If you've got deposited any amount but haven’t joined any contest using this amount, it'll be categorized as ‘Unutilized’ in your account
  2. Winnings: the amount you've got earned by winning contests. No processing fees are going to be deducted if you want to withdraw any amount from your winnings
  3. Money Bonus: It’s a freebie! This is a bonus amount given to you that can't be withdrawn. However, you'll use it to join more contests. Money Bonus also comes with an expiration date, thus use it before it expires!

What is money Bonus? How am i able to get it?

The money Bonus is a special feature on OURTEAM11. You’ll earn a referral bonus by inviting your friends to OURTEAM11. Check out our ‘Invite a Friend’ page for more details on however you'll earn a referral bonus. Remember, you'll be {able to} use your money bonus join any public money contests but you won’t be able to join any private contests with the same. You’ll also earn referral bonus through our promotions and offers or leveling up as per our OURTEAM11 Champions. Your referral bonus expires from ninety days of credit.

How many transactions can I view on my Account Balance page?

Currently, you can view only the last twenty transactions. For more, feel free to write to us.

How do I check my OURTEAM11 account balance?

The balance in your OURTEAM11 account will be displayed on the top of your screen continuously. you'll be able to also click on the account balance icon on top of the page for a break-up of your account balance and your most recent transactions on OURTEAM11.

How do i get a notification for my transaction?

For all successful transactions, you may get a confirmation email along with your Order Id and also the amount from OURTEAM11 on your registered OURTEAM11 email id.

What if my account balance isn't correct?

Hmmm...That's rare. But if you need any help relating to your OURTEAM11 account balance or the other account-related queries, feel free to reach us from the Contact us page.

How long will it consider my deposited amount to be credited into my OURTEAM11 account balance?

Once you have made the deposit, your OURTEAM11 account balance is updated maximum within thirty mins!

Does the amount in my 'Unutilized' Account have any expiry date?

All amounts credited to your 'Unutilized' account should be used within 335 days of credit. Just in case any unutilized amount lies in the account after 335 days from the date of credit of such amount, OURTEAM11 reserves the correct to forfeit such unutilized amount, without liability or obligation to pay any compensation to you. Please check our Terms & Conditions for detailed data on this aspect.

In what order will my Account Balance get utilized towards the entry fee for a money contest?

When you join a public money contest, OURTEAM11 shall initially debit the entry fee amount from your 'Cash Bonus' account, then from your unutilized account, followed by your Winnings account to hide the entry fee for any money contest that you just join.

When you join a private money contest, OURTEAM11 shall initially debit the entry fee amount from your 'Unutilized' account, followed by your Winnings account to cover the entry fee for any money contest that you just join.

Is verification necessary to join or to enter in the contests on OURTEAM11?

No. you'll be able to join contests even without verifying your account. When you win money contests, your winnings are going to be deposited in your OURTEAM11 account. Verification becomes mandatory only before you'll be able to make withdrawals from your OURTEAM11 account to your bank account.

How do I get my OURTEAM11 account verified?

Account verification is a one-time method. For your account to be verified, click on the account balance icon on top side of the page, and then click on the “Verify Now” button. Follow the steps mentioned below to get your OURTEAM11 account verified:

  1. Verify your contact number by entering the OTP received
  2. Verify your email by entering the e-mail id. If you have logged in using your Facebook or Google+ account, your email will be automatically verified
  3. Upload your PAN Card details, PAN Card image along with other details & click on 'Submit Verification'
  4. Your PAN Card verification will be completed within five working days. additionally, we have a tendency to recommend that you submit your bank account details once submitting the PAN details to confirm that your complete account verification gets done in one go.

What if i would like to update some details in my OURTEAM11 account?

Easy! Details like your name, mobile number, date of birth, address etc. can be edited by clicking on your Team Name then on ‘Edit Profile’ once logging into your OURTEAM11 account.


Why do i need a PAN card for withdrawals?

OURTEAM11 is the India's #1 Fantasy Sports platform where you can win real money legally. Your withdrawals on OURTEAM11 involve transfer of cash from your OURTEAM11 account to your bank account, and therefore PAN Card has become a mandatory requirement as a proof of identity. Just in case you do not have a PAN Card, you'll be able to still join contests on OURTEAM11, and your winnings are deposited in your OURTEAM11 account. you'll be able to apply for a PAN Card within the in the meantime & once you receive it, upload it along with the address proof and bank details to get your OURTEAM11 account verified. You may then be able to withdraw any amounts to your bank account.

Why did my verification fail?

Some of the most important reasons why your verification request might have unsuccessful are:

  1. PAN Card (mandatory) isn't uploaded as id proof for verification
  2. * Your withdrawals on OURTEAM11 involve transfer of cash. Hence, PAN Card is mandatory to get your OURTEAM11 account verified. Please upload a clear image of your PAN Card.
  3. PAN number on the card doesn't match with the PAN number entered during verification request
  4. * double check the PAN number that you just have entered to avoid errors
  5. Date of Birth on the PAN Card doesn't match with the Date of Birth on your OURTEAM11 account
  6. * Please make sure that you enter the exact Date of Birth on the verification request, as it appears on the PAN Card
  7. Name on the PAN Card doesn't match with the name on the bank account
  8. * You’ll withdraw cash from your OURTEAM11 account only to your own bank account. Hence, the name on the PAN Card and bank account has to match.
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How do I withdraw cash from my OURTEAM11 account?

You can withdraw cash only from the winnings account in your OURTEAM11 account once your account is verified. This verification is a one-time process that doesn’t need to be repeated unless you would like to make changes to your account. Once your account is verified, you'll be able to withdraw the required amount (min. Rs.200 and max. Rs.2, 00,000 at a time) and it'll be deposited into your bank account within five working days.

Why can’t I withdraw the cash Bonus in my OURTEAM11 account?

This is a bonus amount given by OURTEAM11 to you. you can't withdraw this amount however you'll be able to use it to join more contests and win more money. money Bonus also comes with an expiry date, therefore, ensure to use it before it expires!

What is the minimum amount I can withdraw from my OURTEAM11 account?

The minimum amount for a single withdrawal request is Rs.200 and also the maximum amount that you simply can withdraw is Rs.2, 00,000.

What bank account details do I would like to provide for withdrawal/verification?

We’ve needed to ensure that it’s you who were sending the cash to. So, we'd like you to provide the following bank account details: Name of the bank, Name of the branch, Name of the account holder, account no. and IFSC code.

Is the paid version of Fantasy Cricket legal in India?

Yes, please review the legality section on our web site for more details.

Am I allowed to play if I’m under the age of 18?

No, OURTEAM11 is strictly for users who are a minimum of eighteen years old.

Do I even have to pay taxes when I withdraw cash to my bank account?

Taxes are subtracted at the source where applicable and paid out by us, as per the income tax Act 1961. Winners will be provided TDS certificates in respect of such tax deductions, if applicable. However, you shall be liable for payment of any other applicable tax, including but not limited to, income tax, gift tax, etc. in respect of the money Prizes cash won. If you've got any queries relating to taxation, we have a tendency to strongly suggest that you simply talk to a tax professional. For additional details please check our Terms and Conditions.

What are the taxes applicable if I win over Rs.10,000?

As per the income tax Act 1961, if your individual winnings for a single contest are over Rs.10,000, a tax of 31.2% will be subtracted. The remaining amount (68.8%) will be credited to your winnings balance. For e.g., If you win Rs.1, 00,000, a tax of Rs.31,200 will be subtracted and your actual winnings are Rs.68,800.

What is not allowed on OURTEAM11:

  1. Creation of multiple accounts by one user.
  2. Creation of multiple accounts by misusing a referral code to get a money bonus.
  3. Submission of fraud/fake documents or uploading somebody else's documents.

What happens when:

  1. A user plays with multiple identities or uses his/her own referral link to create multiple accounts: - We will deactivate the referred accounts & the primary account too through which you have got the referral.
  2. A user converts money bonus into winnings by activities that violate our FairPlay policy: - We will take back the money bonus component of the winnings.

How to add a credit/debit card to my OURTEAM11 account?

It's simple! Click on 'My Account' in the Menu, click on 'Add/Remove Cards' and enter your credit/debit card range, followed by a valid expiry date. Save your card.

Alternatively, you'll also add a card whereas making a deposit. by click on 'Add Cash' in My Account, choose the amount you want to deposit, choose a card and enter your card details. Click on 'Save & Proceed'.

Is it safe to enter my card details? Will OURTEAM11 save any of it?

Yes, it is completely safe. We don't store your credit/debit card details with us, including your CVV number. We only work with trustworthy third party payment gateways with 3D secure authentication to make sure safety & security of all of your financial transactions.

How do I delete my credit/debit card?

Remember, Saved Cards facilitate in faster checkouts for all of your future transactions on OURTEAM11. However, if you still want to delete your card, click on 'My Account' within the Menu, click on 'Add/Remove Cards' and so choose the card you want to delete. Click on 'Delete', after which you will be asked for a confirmation. If you want to proceed, click on 'Delete' or if you change your mind, click on 'Cancel'.

Can I add multiple credit/debit cards to My Account?

Of course. You’ll add any number of credit/debit cards to your account, as long as they haven't expired.

What type of cards can be saved/used?

We accept all major credit/debit cards like Visa, MasterCard, Maestro, etc. except American express.

To Report a vulnerability, please read our Vulnerability Disclosure Program. (This is hyperlinked to another page)

Responsible Vulnerability Disclosure Program - Terms and Conditions

This page sets out the terms and conditions applicable to OURTEAM11 Fantasy private Limited’s ("OURTEAM11") responsible Vulnerability disclosure Program ("Program") for addressing potential vulnerabilities in respect of the services offered on www.OURTEAM11.com and related mobile applications ("OURTEAM11 Platforms"). We take the safety of our users very seriously and try to analyze and resolve all reportable vulnerabilities and exploits. If you believe you have discovered a potential security vulnerability with the OURTEAM11 Platforms, we appreciate your facilitate in disclosing the problem to us responsibly. We try to be as clear as possible when it comes to our security efforts, therefore, you’ll keep informed and take action when required. Your participation in the Program is voluntary. By disclosing/reporting a vulnerability to us, you're indicating that you just have read and have agreed to adhere to the terms and conditions set out on this page. Upon receipt of your report, we shall review a similar and will contact you for clarification on the same. we assure you that we'll not take legal proceeding against you or ask law enforcement to analyze you solely on account of your identification and reporting of a security vulnerability or exploit to us under this Program. This Program is directed to online security problems and vulnerabilities with the OURTEAM11 Platforms. If you've got any service or support related queries or problems associated with your individual account, then please contact us through our help section.

Eligibility

To be eligible to participate in the Program, you must:

  1. Be a minimum of eighteen (18) years of age;
  2. Not be in violation of any national, state, or local law or regulation with respect to any activities directly or indirectly associated with your participation in the Program.

Confidentiality

Any data you receive or collect about us or any of our users, employees or agents in connection with your participation in the Program or in reference to your access to or use of the OURTEAM11 Platforms ("Confidential Information") must be kept confidential and only utilized in reference to the Program. You agree not to use, disclose or distribute any such confidential information without our prior written consent.

Reporting a Vulnerability

  1. If you identify a vulnerability or security risk on the OURTEAM11 Platforms, please contact us immediately at OURTEAM11 Security.
  2. Please attach any supporting material like screenshots, videos, instructions etc., that will help us understand the safety risk identified and take steps to eliminate or mitigate the risk. Please give us as many details as possible together with a short description of the safety impact of the problem. In doing so, please take the utmost care to safeguard our users' privacy, data confidentiality, and integrity. The privacy of our users is crucial, and that we consider valuing your help in preserving it. Please understand that we cannot work with or reward anyone who violates applicable laws or rules, tries to take advantage of a security issue, or access other user’s information or otherwise discloses or exploits the safety issue or data received from the exploitation of the safety issue for his/her personal benefit or the benefit of any third person.
  3. Do mention your full name, email address and contact number so we will reach out to you if we'd like to contact you for any further info.

Evaluation of the Vulnerability reported

  1. On receipt of your email, we'll review the vulnerability identified together with all supporting documents submitted and undertake an internal investigation. We may reach out to you for additional info throughout the course of our investigation.
  2. We will analyze your suggestions on the vulnerability and keep you updated regarding the progress on analysis and fixing of the vulnerabilities highlighted if any. We’ll get in touch with you and information requirements that we may have with respect to the same, just in case we commit to take the same forward.

Terms of the Program

During the course of identifying a vulnerability on the OURTEAM11 Platforms you agree that you shall not:

  1. Make any public disclosure of the vulnerability known to any party without our prior written consent.
  2. Disrupt the functioning of our OURTEAM11 Platforms or disrupt the provision of our services.
  3. Attempt to access or extract information from the registered accounts of the OURTEAM11 Platforms users.
  4. Share or make public any information which would violate the privacy of the OURTEAM11 Platforms users.
  5. Exploit the vulnerability for your personal gain or benefit.

Modification

We reserve the right to change or cancel these terms or cancel the Program at any time. If you breach any of the terms specified above or if we verify that your continuing participation in the Program poses a threat to the safety of OURTEAM11 Platforms, we reserve the right to permanently ban you from the Program or take legal proceeding against you depending on the severity of the violation.